Privacy
Privacy Policy.
How Casa Wallpaper handles the information you send us.
Draft — final legal text pending review before launch
Effective date: [date of publication]
1. Who we are
Casa Wallpaper is the trade name of Casa Remodeling and Improvement LLC, a North Carolina company that installs wallpaper and paints homes and businesses in Raleigh and the Triangle ("Casa Wallpaper," "we," "us").
This policy explains what information we collect through casawallpaper.com, including our estimate request form, and how we use and protect it. It does not cover the websites of other companies we link to, such as Google, Thumbtack or Yelp.
Contact: admin@casawallpaper.com · (919) 885-5401 · [mailing address]
2. Information we collect
We collect only what you choose to send us and the basic technical data any website receives. We do not ask you to create an account.
| Information | How we get it | Why |
|---|
| Name, email and/or phone number, preferred contact method, and your role (homeowner, designer, builder, business) | You enter it in the estimate form | To answer your request and prepare your estimate |
| Project location (ZIP code; street address only if you add it) | Estimate form | To confirm we serve your area and plan the visit |
| Project details (service, spaces, surfaces, dates, notes; for commercial requests, company name, project type and documents you require) | Estimate form | To understand the work and prepare an accurate estimate |
| Photos, plans and other files you upload | Estimate form | To review the job before estimating |
| Messages, calls and texts you send us | When you contact us | To reply to you |
| Technical data: IP address, browser type, pages requested and time of the request | Automatically, in our server logs | To keep the site running, secure and free of spam |
| Form draft | Saved only in your own browser (local storage) for up to 7 days; uploaded files are not saved in the draft | So you do not lose your answers if you leave the page. We cannot see a draft until you submit it |
Cookies. The public website does not use advertising or analytics cookies. The only cookie is a login cookie used by our own team in the private admin area.
Fonts. Our pages load fonts from Google Fonts, so your browser sends your IP address to Google when a page loads.
3. How we use your information
We use your information to:
- review your request and prepare your estimate (our team prepares every estimate by hand; the website never calculates prices);
- contact you by the method you chose, and send you an email confirming we received your request, if you gave us an email address;
- ask for more photos or details when we need them;
- keep the website secure, prevent spam and fix problems;
- meet legal, tax and insurance obligations.
We do not sell your information, and we do not use it for advertising.
Calls and text messages. The website does not send automated text messages. The Call and Text buttons only open your own phone. If you choose Text as your preferred contact method, or you text us, a member of our team may text you about your request from our business phone. Message and data rates from your carrier may apply. Tell us at any time if you want us to stop texting you, and we will.
Project photos. Files you upload are used to prepare your estimate. We may publish photos or videos of finished work in our gallery, but we never show names, addresses or other details that identify a client. If you want a photo of your project removed, contact us and we will take it down.
4. Sharing, retention and security
Who we share it with. Only the service providers that run our website and email, and only as needed to provide those services:
| Provider | What it does for us |
|---|
| Contabo | Hosts our website, database and uploaded files on a server in the United States, and stores our backups |
| Google Workspace | Sends and receives our email, including request notifications and confirmations |
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
How long we keep it. We keep estimate requests and their files for [retention period], then delete them, unless the law requires us to keep them longer. Deleted data can remain in backup copies for up to [backup period] before those copies are overwritten.
How we protect it. The site uses an encrypted connection (HTTPS). Uploaded files are stored privately and are not public. Only our team can see requests, each person with their own login and two-step verification, and our backups are encrypted. No system is perfectly secure. If a security breach affects your personal information, we will notify you as required by North Carolina law.
5. Your choices and rights
You can ask us to:
- tell you what information we have about you;
- correct it;
- delete it (unless we must keep it by law, for example for a completed job's records);
- stop contacting you by phone, text or email;
- remove a published photo of your project.
Email admin@casawallpaper.com. We may ask you to confirm your identity, and we will respond within 30 days. Depending on where you live, you may have additional rights under your state's law.
Children. Our website is meant for adults planning a project. It is not directed to children under 13, and we do not knowingly collect their information.
Other websites. Links to Google, Thumbtack, Yelp and other sites take you to services we do not control. Their own privacy policies apply.
Changes to this policy. If we change this policy, we will post the new version here with a new effective date.
Contact us. Casa Remodeling and Improvement LLC (Casa Wallpaper) · admin@casawallpaper.com · (919) 885-5401 · [mailing address]
